AllergiesPLUS will accept returns within 30 days of order subject to the following terms and conditions. If, within 30 days, you are not completely satisfied with your purchase, please contact Jupiterionizers for a Return Authorization (RA) number. No return can be accepted without our prior authorization - Unauthorized returns will be refused by our Receiving Department. Customer is responsible for both actual outbound and return shipping and handling charges. Once we receive an authorized return, store merchandise credit will be issued for the actual cost of product minus shipping and handling costs. This credit can be used at any one of our 42 stores. Shipping charges are not refundable.
Custom Orders
There is no refund or exchange on any custom orders including, but not limited to, custom length cuts. special made items and special order items not normally carried in our warehouse.
Return Policy Exceptions
Pillows, comforters and bedding (with the exception of magnetic mattress pads) are non-returnable. No Exceptions.
VACUUM CLEANERS AND AIR CLEANERS - Any air cleaner or vacuum cleaner returned within 30 days from shipment date. If returned, store merchandise credit will be issued for actual cost of product minus actual shipping and handling costs. If returned vacuum or air cleaner shows any signs of careless, excessive, intentional or commercial use or abuse (such as carbon filters, replacement pads or ozone plates loaded with excessive amounts smoke, chemicals, etc.), the unit is non-returnable.
ALL IQAIR PRODUCTS - (Including, but not limited to, IQAir HealthPro, IQAir HealthPro Plus, IQAir Multi-Gas units.) Any IQAir products returned can be returned within 30 days of shipment. When returned, store merchandise credit will be issued for actual cost of product minus actual shipping and handling costs.
UN-USED VAPOR STEAM CLEANERS – Any returned un-used vapor steam cleaners can be returned within 30 days. When returned, store merchandise credit will be issued for actual cost of product minus actual shipping and handling costs. (Used vapor steam cleaners are not returnable.).
CENTRAL AIR CLEANERS AND COMMERCIAL AIR CLEANERS - Due to the high shipping cost of these items, any returned central air cleaner or commercial air cleaner is returnable within 30 days of shipment date. When returned, store merchandise credit will be issued for actual cost of product minus actual shipping, handling and outbound freight costs.
FILTERS/CARTRIDGES – Only new, un-opened replacement filters may be returned within 15 days for store merchandise credit.
SPECIAL ORDER ITEMS - Special Order Items are non returnable.
ITEMS PURCHASED WITH STORE MERCHANDISE CREDIT - Items purchased with store merchandise credit are non returnable
For more information, please e-mail us at customerservice@healthstores.com or call us toll-free at 1-800-578-5939. |
